ALTERNATIVE CONSUMPTION DISPUTE RESOLUTION

Alternative Dispute Resolution for Consumer Disputes

In compliance with Article 18 of Law 144/2105, we inform you that the consumer, for alternative dispute resolution, must contact our company via the email address geral@dprata.com, the competent Alternative Consumer Dispute Resolution (ADR) entity in your area or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr

Competent Entities for Alternative Resolution of Consumer Disputes

As this is an online sales website, the Consumer Conflict Arbitration Center corresponding to the consumer's domicile is competent.
In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following resolution entities
alternative to consumer litigation:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: (+351) 213 847 484; Email: cniacc@unl.pt

2. CIAB – Consumer Arbitration Court (www.ciab.pt). You can contact CIAB directly at:
VIANA DO CASTELO

T: 258 809 335
Email: ciab.viana@cm-viana- Castelo.pt