Privacy Policy
Privacy Policy
We respect your privacy and appreciate the trust you place in us. In this Privacy Policy we explain who we are, for what purposes we may use your data, how we process it, with whom we share it, for how long we keep it, as well as how you can contact us and exercise your rights.
Your data will be processed by Customédio, Lda. , with headquarters at Largo Instituto Histórico do Minho nº2, 4900-522 Viana do Castelo, Portugal. This company is responsible for the processing of personal data in
compliance with the General Data Protection Regulation.
1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
The information you provide us is only intended to provide you with a service that is more suited to your characteristics and needs. As such, and for the purposes of delivering orders, payments and contacting Customer Support, we hereby inform you that your contact details and address will be transmitted to payment companies, transport companies and service providers subcontracted to carry out our service.
Email marketing: On the dprata.com website, a user can subscribe to the newsletter. This way, with your permission, we can send you emails about our store, new products and other updates.
This data processing will only be carried out with your consent, given when you register for the newsletter subscription. If you consent, you will receive marketing communications via email. Consent for the processing of personal data for marketing purposes may be revoked at any time.
Your data will be kept until you request its deletion.
2 – CONSENT
How do we obtain your consent?
When you provide us with personal information to complete a transaction, such as your credit card payment, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent, where you will be given the opportunity to object to us using your information for these purposes.
How can I withdraw my consent?
If after providing your data you wish to change this consent, you may do so at any time and thus prevent us from contacting you to obtain or disclose any information. To change this consent, please contact us via email geral@dprata.com or by post at the following address: Largo Instituto Histórico do Minho nº2, 4900-522 Viana do Castelo, Portugal.
3 – DISCLOSURE
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.
4 – ACCOMMODATION
Our online store is hosted by SHOPIFY. The company responsible for managing the domain and hosting of the online store and which allows us to have this website online and sell our products and services. Your data is stored through SHOPIFY's data storage. They store your data on a secure server protected by a firewall.
5 – THIRD PARTY SERVICES
In general, our third-party providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain service providers, such as payment gateways and other payment processors,
payment transactions, have their own privacy policies in respect to the information we are required to provide to you for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves a third-party service provider such as Paypal, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Portugal and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Whenever you leave our store’s website or are redirected to a third-party website, you are governed by that website’s Privacy Policy or Terms of Service.
LOCATION
Largo Historical Institute of Minho, No. 2 (next to the Main Church)
4900-522 Viana do Castelo
Portugal
CUSTOMER SUPPORT
geral@dprata.com
COMPLAINTS BOOK
Click Here ( https://www.asae.gov.pt/reclamacoes-e-denuncias/livro-de-reclamacoes.aspx )